Sanchit uncle meant no joke when he said it.

Blaze uncle. I want to employ people from the Sardar community as our customer happiness uncles.

They are one of the most hospitable and jolly peoples in India. To them, hospitality comes naturally and lurks straight from the heart.

I liked the idea instantly.

Let’s do it, I said, even if we have to go to remote villages in Punjab and recruit young Sardars straight from their home

There was no need for this so far because we have found Gunpreet uncle.

In fact he found us

Just few days after joining the Customer care team he excelled. And listening to him is a delightful experience.

For us the customer happiness team is not a mere department. It represents the heart of StayUncle.

We are not merely into hotel booking. We are into creating experiences where body and mind can become one.

Our guests, the young unmarried couples put plenty at stake when they put their trust in our hands.

We hold to that trust as the most sacred thing in the world.

We know that many things can happen in that hotel room.

We know that it is not that much about the pain of our guest but about the pain of the person who is next to him if things don’t turn out as expected.

Which is why we practice empathy every single day.

• Empathy when our guest expect fast checkins
• Empathy when they must be counting seconds as hours praying that no one in the hotel will ask inconvenient question and embarrass them in front of their partner.
• Empathy when just when about they are entering the hotel they call us to hear from our own voice just one more time, just one more assurance that everything will be okay, and we tell them – do not worry uncles. You are in good hands

Relationships are being mend in those rooms. All because of StayUncle

Which is why we get messages of gratitude every single day

Thank you StayUncle. You have saved our relationship, they say.

When such message of gratitude reaches our inbox, a long and arduous day becomes sweet and rejuvenating. Look, here is one more relationship that we just saved. We just helped love grow. We’ve assisted the light to come back again inside two people’s hearts.

And that makes the day that comes after worth living.

Another day worth living with empathy.